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Customer Service Representatives Salary in North Carolina
Last updated: 2025 BLS data · Page refreshed:
How much do Customer Service Representatives make in North Carolina?
Last updated: 2025 data from the Bureau of Labor Statistics
$40,240
Median Annual Salary
▲
+1.8% vs 2024
$43,450
Mean Salary
$40,240
Median Salary
$19.35
Hourly Rate
89,510 people work as Customer Service Representatives in North Carolina
Customer Service Representatives salary by percentile in North Carolina
BLS-reported salary distribution — from entry-level (10th percentile) to top earners (90th percentile).
Customer Service Representatives in North Carolina earn a median salary of $40,240 per year ($3,353/month).
This is 8.2% below the national average of $43,855.
North Carolina ranks #41 out of 51 states for Customer Service Representatives pay.
Approximately 89,510 people work in this occupation across North Carolina.
Salaries increased by 1.8% compared to 2024.
About This Job: Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Top Skills
Active Listening
4.0
Service Orientation
4.0
Speaking
3.88
Reading Comprehension
3.38
Critical Thinking
3.25
Key Knowledge Areas
Customer and Personal Service
4.7
English Language
3.92
Administration and Management
3.51
Sales and Marketing
3.45
Mathematics
3.34
Typical Education: High School Diploma or Equivalent
(54.8% of workers)
Salary Range: Customer Service Representatives in North Carolina
Salaries for Customer Service Representatives in North Carolina range from $30,200 at the 10th percentile (entry level) to $59,820 at the 90th percentile (experienced). The middle 50% earn between $34,960 and $48,590.
Median $40,240
P10: $30,200P25: $34,960P75: $48,590P90: $59,820
10th
$30,200
25th
$34,960
Median
$40,240
75th
$48,590
90th
$59,820
Percentile
Annual Salary
Hourly Rate
Monthly
10th Percentile (Entry Level)
$30,200
$14.52
$2,516
25th Percentile
$34,960
$16.81
$2,913
Median (50th)
$40,240
$19.35
$3,353
75th Percentile
$48,590
$23.36
$4,049
90th Percentile (Experienced)
$59,820
$28.76
$4,985
Note: The mean (average) salary of $43,450 differs from the median because salary distributions are typically skewed by high earners.
📊 How Does This Compare?
#41
North Carolina ranks #41 of 51 states
$43,855
National avg. for Customer Service Representatives
How much do Customer Service Representatives make in North Carolina?
The median annual salary for Customer Service Representatives in North Carolina is $40,240 as of 2025. The average (mean) salary is $43,450.
What is the salary range for a Customer Service Representatives in North Carolina?
Salaries for Customer Service Representatives in North Carolina range from $30,200 at the 10th percentile to $59,820 at the 90th percentile. The middle 50% earn between $34,960 and $48,590.
What is the starting salary for a Customer Service Representatives in North Carolina?
Entry-level Customer Service Representatives positions in North Carolina typically start around $30,200 (10th percentile). With some experience, salaries rise to $34,960 (25th percentile).
How many people work as Customer Service Representatives in North Carolina?
According to 2025 BLS data, approximately 89,510 people are employed as Customer Service Representatives in North Carolina.
What is the hourly rate for a Customer Service Representatives in North Carolina?
Based on a standard 2,080-hour work year, the median hourly rate for a Customer Service Representatives in North Carolina is approximately $19.35 per hour.
Salary data is sourced from the U.S. Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS) survey, 2025 estimates. The OEWS survey covers approximately 1.1 million establishments nationwide.
Annual salaries are calculated based on a standard 2,080-hour work year. Actual compensation may vary based on experience, education, employer, and local market conditions. Figures do not include benefits, bonuses, or overtime pay.
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