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Customer Service Representatives Salary in District of Columbia
Last updated: 2025 BLS data · Page refreshed:
How much do Customer Service Representatives make in District of Columbia?
Last updated: 2025 data from the Bureau of Labor Statistics
$48,250
Median Annual Salary
▼
-2.0% vs 2024
$53,850
Mean Salary
$48,250
Median Salary
$23.20
Hourly Rate
7,550 people work as Customer Service Representatives in District of Columbia
Customer Service Representatives salary by percentile in District of Columbia
BLS-reported salary distribution — from entry-level (10th percentile) to top earners (90th percentile).
Customer Service Representatives in District of Columbia earn a median salary of $48,250 per year ($4,020/month).
This is 10.0% above the national average of $43,855.
District of Columbia ranks #5 out of 51 states for Customer Service Representatives pay.
Approximately 7,550 people work in this occupation across District of Columbia.
Salaries decreased by 2.0% compared to 2024.
About This Job: Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Top Skills
Active Listening
4.0
Service Orientation
4.0
Speaking
3.88
Reading Comprehension
3.38
Critical Thinking
3.25
Key Knowledge Areas
Customer and Personal Service
4.7
English Language
3.92
Administration and Management
3.51
Sales and Marketing
3.45
Mathematics
3.34
Typical Education: High School Diploma or Equivalent
(54.8% of workers)
Salary Range: Customer Service Representatives in District of Columbia
Salaries for Customer Service Representatives in District of Columbia range from $37,440 at the 10th percentile (entry level) to $77,120 at the 90th percentile (experienced). The middle 50% earn between $40,400 and $62,560.
Median $48,250
P10: $37,440P25: $40,400P75: $62,560P90: $77,120
10th
$37,440
25th
$40,400
Median
$48,250
75th
$62,560
90th
$77,120
Percentile
Annual Salary
Hourly Rate
Monthly
10th Percentile (Entry Level)
$37,440
$18.00
$3,120
25th Percentile
$40,400
$19.42
$3,366
Median (50th)
$48,250
$23.20
$4,020
75th Percentile
$62,560
$30.08
$5,213
90th Percentile (Experienced)
$77,120
$37.08
$6,426
Note: The mean (average) salary of $53,850 differs from the median because salary distributions are typically skewed by high earners.
📊 How Does This Compare?
#5
District of Columbia ranks #5 of 51 states
$43,855
National avg. for Customer Service Representatives
+10.0%
vs. national average
Above Average
Similar Jobs That Pay More in District of Columbia:
How much do Customer Service Representatives make in District of Columbia?
The median annual salary for Customer Service Representatives in District of Columbia is $48,250 as of 2025. The average (mean) salary is $53,850.
What is the salary range for a Customer Service Representatives in District of Columbia?
Salaries for Customer Service Representatives in District of Columbia range from $37,440 at the 10th percentile to $77,120 at the 90th percentile. The middle 50% earn between $40,400 and $62,560.
What is the starting salary for a Customer Service Representatives in District of Columbia?
Entry-level Customer Service Representatives positions in District of Columbia typically start around $37,440 (10th percentile). With some experience, salaries rise to $40,400 (25th percentile).
How many people work as Customer Service Representatives in District of Columbia?
According to 2025 BLS data, approximately 7,550 people are employed as Customer Service Representatives in District of Columbia.
What is the hourly rate for a Customer Service Representatives in District of Columbia?
Based on a standard 2,080-hour work year, the median hourly rate for a Customer Service Representatives in District of Columbia is approximately $23.20 per hour.
Salary data is sourced from the U.S. Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS) survey, 2025 estimates. The OEWS survey covers approximately 1.1 million establishments nationwide.
Annual salaries are calculated based on a standard 2,080-hour work year. Actual compensation may vary based on experience, education, employer, and local market conditions. Figures do not include benefits, bonuses, or overtime pay.
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