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Customer Service Representatives Salary in Massachusetts
Last updated: 2025 BLS data · Page refreshed:
How much do Customer Service Representatives make in Massachusetts?
Last updated: 2025 data from the Bureau of Labor Statistics
$49,120
Median Annual Salary
▲
+2.2% vs 2024
$52,750
Mean Salary
$49,120
Median Salary
$23.62
Hourly Rate
49,990 people work as Customer Service Representatives in Massachusetts
Customer Service Representatives salary by percentile in Massachusetts
BLS-reported salary distribution — from entry-level (10th percentile) to top earners (90th percentile).
Customer Service Representatives in Massachusetts earn a median salary of $49,120 per year ($4,093/month).
This is 12.0% above the national average of $43,855.
Massachusetts ranks #3 out of 51 states for Customer Service Representatives pay.
Approximately 49,990 people work in this occupation across Massachusetts.
Salaries increased by 2.2% compared to 2024.
About This Job: Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Top Skills
Active Listening
4.0
Service Orientation
4.0
Speaking
3.88
Reading Comprehension
3.38
Critical Thinking
3.25
Key Knowledge Areas
Customer and Personal Service
4.7
English Language
3.92
Administration and Management
3.51
Sales and Marketing
3.45
Mathematics
3.34
Typical Education: High School Diploma or Equivalent
(54.8% of workers)
Salary Range: Customer Service Representatives in Massachusetts
Salaries for Customer Service Representatives in Massachusetts range from $35,440 at the 10th percentile (entry level) to $74,880 at the 90th percentile (experienced). The middle 50% earn between $41,500 and $61,090.
Median $49,120
P10: $35,440P25: $41,500P75: $61,090P90: $74,880
10th
$35,440
25th
$41,500
Median
$49,120
75th
$61,090
90th
$74,880
Percentile
Annual Salary
Hourly Rate
Monthly
10th Percentile (Entry Level)
$35,440
$17.04
$2,953
25th Percentile
$41,500
$19.95
$3,458
Median (50th)
$49,120
$23.62
$4,093
75th Percentile
$61,090
$29.37
$5,090
90th Percentile (Experienced)
$74,880
$36.00
$6,240
Note: The mean (average) salary of $52,750 differs from the median because salary distributions are typically skewed by high earners.
📊 How Does This Compare?
#3
Massachusetts ranks #3 of 51 states
$43,855
National avg. for Customer Service Representatives
How much do Customer Service Representatives make in Massachusetts?
The median annual salary for Customer Service Representatives in Massachusetts is $49,120 as of 2025. The average (mean) salary is $52,750.
What is the salary range for a Customer Service Representatives in Massachusetts?
Salaries for Customer Service Representatives in Massachusetts range from $35,440 at the 10th percentile to $74,880 at the 90th percentile. The middle 50% earn between $41,500 and $61,090.
What is the starting salary for a Customer Service Representatives in Massachusetts?
Entry-level Customer Service Representatives positions in Massachusetts typically start around $35,440 (10th percentile). With some experience, salaries rise to $41,500 (25th percentile).
How many people work as Customer Service Representatives in Massachusetts?
According to 2025 BLS data, approximately 49,990 people are employed as Customer Service Representatives in Massachusetts.
What is the hourly rate for a Customer Service Representatives in Massachusetts?
Based on a standard 2,080-hour work year, the median hourly rate for a Customer Service Representatives in Massachusetts is approximately $23.62 per hour.
Salary data is sourced from the U.S. Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS) survey, 2025 estimates. The OEWS survey covers approximately 1.1 million establishments nationwide.
Annual salaries are calculated based on a standard 2,080-hour work year. Actual compensation may vary based on experience, education, employer, and local market conditions. Figures do not include benefits, bonuses, or overtime pay.
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