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Customer Service Representatives Salary in Maryland
Last updated: 2025 BLS data · Page refreshed:
How much do Customer Service Representatives make in Maryland?
Last updated: 2025 data from the Bureau of Labor Statistics
$42,830
Median Annual Salary
▲
+6.3% vs 2024
$46,100
Mean Salary
$42,830
Median Salary
$20.59
Hourly Rate
37,740 people work as Customer Service Representatives in Maryland
Customer Service Representatives salary by percentile in Maryland
BLS-reported salary distribution — from entry-level (10th percentile) to top earners (90th percentile).
Customer Service Representatives in Maryland earn a median salary of $42,830 per year ($3,569/month).
This is 2.3% below the national average of $43,855.
Maryland ranks #32 out of 51 states for Customer Service Representatives pay.
Approximately 37,740 people work in this occupation across Maryland.
Salaries increased by 6.3% compared to 2024.
About This Job: Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Top Skills
Active Listening
4.0
Service Orientation
4.0
Speaking
3.88
Reading Comprehension
3.38
Critical Thinking
3.25
Key Knowledge Areas
Customer and Personal Service
4.7
English Language
3.92
Administration and Management
3.51
Sales and Marketing
3.45
Mathematics
3.34
Typical Education: High School Diploma or Equivalent
(54.8% of workers)
Salary Range: Customer Service Representatives in Maryland
Salaries for Customer Service Representatives in Maryland range from $32,600 at the 10th percentile (entry level) to $64,000 at the 90th percentile (experienced). The middle 50% earn between $36,430 and $50,490.
Median $42,830
P10: $32,600P25: $36,430P75: $50,490P90: $64,000
10th
$32,600
25th
$36,430
Median
$42,830
75th
$50,490
90th
$64,000
Percentile
Annual Salary
Hourly Rate
Monthly
10th Percentile (Entry Level)
$32,600
$15.67
$2,716
25th Percentile
$36,430
$17.51
$3,035
Median (50th)
$42,830
$20.59
$3,569
75th Percentile
$50,490
$24.27
$4,207
90th Percentile (Experienced)
$64,000
$30.77
$5,333
Note: The mean (average) salary of $46,100 differs from the median because salary distributions are typically skewed by high earners.
📊 How Does This Compare?
#32
Maryland ranks #32 of 51 states
$43,855
National avg. for Customer Service Representatives
How much do Customer Service Representatives make in Maryland?
The median annual salary for Customer Service Representatives in Maryland is $42,830 as of 2025. The average (mean) salary is $46,100.
What is the salary range for a Customer Service Representatives in Maryland?
Salaries for Customer Service Representatives in Maryland range from $32,600 at the 10th percentile to $64,000 at the 90th percentile. The middle 50% earn between $36,430 and $50,490.
What is the starting salary for a Customer Service Representatives in Maryland?
Entry-level Customer Service Representatives positions in Maryland typically start around $32,600 (10th percentile). With some experience, salaries rise to $36,430 (25th percentile).
How many people work as Customer Service Representatives in Maryland?
According to 2025 BLS data, approximately 37,740 people are employed as Customer Service Representatives in Maryland.
What is the hourly rate for a Customer Service Representatives in Maryland?
Based on a standard 2,080-hour work year, the median hourly rate for a Customer Service Representatives in Maryland is approximately $20.59 per hour.
Salary data is sourced from the U.S. Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS) survey, 2025 estimates. The OEWS survey covers approximately 1.1 million establishments nationwide.
Annual salaries are calculated based on a standard 2,080-hour work year. Actual compensation may vary based on experience, education, employer, and local market conditions. Figures do not include benefits, bonuses, or overtime pay.
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