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Customer Service Representatives Salary in Illinois
Last updated: 2025 BLS data · Page refreshed:
How much do Customer Service Representatives make in Illinois?
Last updated: 2025 data from the Bureau of Labor Statistics
$46,130
Median Annual Salary
▲
+2.7% vs 2024
$48,950
Mean Salary
$46,130
Median Salary
$22.18
Hourly Rate
100,970 people work as Customer Service Representatives in Illinois
Customer Service Representatives salary by percentile in Illinois
BLS-reported salary distribution — from entry-level (10th percentile) to top earners (90th percentile).
Customer Service Representatives in Illinois earn a median salary of $46,130 per year ($3,844/month).
This is 5.2% above the national average of $43,855.
Illinois ranks #17 out of 51 states for Customer Service Representatives pay.
Approximately 100,970 people work in this occupation across Illinois.
Salaries increased by 2.7% compared to 2024.
About This Job: Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Top Skills
Active Listening
4.0
Service Orientation
4.0
Speaking
3.88
Reading Comprehension
3.38
Critical Thinking
3.25
Key Knowledge Areas
Customer and Personal Service
4.7
English Language
3.92
Administration and Management
3.51
Sales and Marketing
3.45
Mathematics
3.34
Typical Education: High School Diploma or Equivalent
(54.8% of workers)
Salary Range: Customer Service Representatives in Illinois
Salaries for Customer Service Representatives in Illinois range from $33,590 at the 10th percentile (entry level) to $71,400 at the 90th percentile (experienced). The middle 50% earn between $37,680 and $58,050.
Median $46,130
P10: $33,590P25: $37,680P75: $58,050P90: $71,400
10th
$33,590
25th
$37,680
Median
$46,130
75th
$58,050
90th
$71,400
Percentile
Annual Salary
Hourly Rate
Monthly
10th Percentile (Entry Level)
$33,590
$16.15
$2,799
25th Percentile
$37,680
$18.12
$3,140
Median (50th)
$46,130
$22.18
$3,844
75th Percentile
$58,050
$27.91
$4,837
90th Percentile (Experienced)
$71,400
$34.33
$5,950
Note: The mean (average) salary of $48,950 differs from the median because salary distributions are typically skewed by high earners.
📊 How Does This Compare?
#17
Illinois ranks #17 of 51 states
$43,855
National avg. for Customer Service Representatives
How much do Customer Service Representatives make in Illinois?
The median annual salary for Customer Service Representatives in Illinois is $46,130 as of 2025. The average (mean) salary is $48,950.
What is the salary range for a Customer Service Representatives in Illinois?
Salaries for Customer Service Representatives in Illinois range from $33,590 at the 10th percentile to $71,400 at the 90th percentile. The middle 50% earn between $37,680 and $58,050.
What is the starting salary for a Customer Service Representatives in Illinois?
Entry-level Customer Service Representatives positions in Illinois typically start around $33,590 (10th percentile). With some experience, salaries rise to $37,680 (25th percentile).
How many people work as Customer Service Representatives in Illinois?
According to 2025 BLS data, approximately 100,970 people are employed as Customer Service Representatives in Illinois.
What is the hourly rate for a Customer Service Representatives in Illinois?
Based on a standard 2,080-hour work year, the median hourly rate for a Customer Service Representatives in Illinois is approximately $22.18 per hour.
Salary data is sourced from the U.S. Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS) survey, 2025 estimates. The OEWS survey covers approximately 1.1 million establishments nationwide.
Annual salaries are calculated based on a standard 2,080-hour work year. Actual compensation may vary based on experience, education, employer, and local market conditions. Figures do not include benefits, bonuses, or overtime pay.
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