How much does a Customer Service Representatives make in Massachusetts?
Last updated: 2024 data from the Bureau of Labor Statistics
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Source: O*NET OnLine, U.S. Department of Labor
Salaries for Customer Service Representatives in Massachusetts range from $36,100 at the 10th percentile (entry level) to $72,280 at the 90th percentile (experienced). The middle 50% earn between $39,930 and $60,370.
| Percentile | Annual Salary | Hourly Rate | Monthly |
|---|---|---|---|
| 10th Percentile (Entry Level) | $36,100 | $17.36 | $3,008 |
| 25th Percentile | $39,930 | $19.20 | $3,327 |
| Median (50th) | $48,060 | $23.11 | $4,005 |
| 75th Percentile | $60,370 | $29.02 | $5,030 |
| 90th Percentile (Experienced) | $72,280 | $34.75 | $6,023 |
Note: The mean (average) salary of $51,850 differs from the median because salary distributions are typically skewed by high earners.
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What does this salary really buy? See Customer Service Representatives salary in Massachusetts adjusted for cost of living →
Compare Customer Service Representatives pay across states — sorted by highest median salary.
Salary data is sourced from the U.S. Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS) survey, 2024 estimates. The OEWS survey covers approximately 1.1 million establishments nationwide.
Annual salaries are calculated based on a standard 2,080-hour work year. Actual compensation may vary based on experience, education, employer, and local market conditions. Figures do not include benefits, bonuses, or overtime pay.
Our Methodology · Data Sources · Source: BLS OEWS